Extract . . . In order to compete in tough times, companies across all sectors are striving to be closer to their customers which means many managers are faced with getting all staff more focused on customer needs. Front line staff in service industries are often hired for their innate people skills; they tend to [...]
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Extract . . . Have you ever found yourself having to scramble to organize a meeting at the last minute? Wouldn’t it be nice that if and when this daunting situation arose, you were well prepared with all necessary information ready at your fingertips? That’s why I’ve developed the following seven survival strategies to help [...]
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Extract . . . It’s surprising to me how often I see all the classic definitions of a business that don’t define or describe a business well at all. If you follow them, they might even put you out of business. Most of the better definitions still only define or describe ONE PART of the [...]
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Extract . . . In our last blog, we discussed the importance of competence for fostering the trust you need as a manager to influence others. We stressed that management competence includes not just technical knowledge of the work but operational and political know-how as well. Here we want to focus on the other great [...]
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Extract . . . Stop talking, start listening. Management expert Andrew Leigh has this masterclass on how to become a great listener in business. The fastest way to stop a sales person in their tracks is to listen. Don’t move a muscle and wait. With few exceptions, most will grind to an embarrassing halt in [...]
Extract … There has been much talk and analysis of the culture in Silicon Valley as to why this area is so successful at generating world-class entrepreneurs and businesses. The attitude to failure has been identified as one of the major reasons behind Silicon Valley’s success. Having a number of ‘failures’ under your belt is [...]
Extract . . . Signs of the shift are everywhere. Demand to work anywhere, anytime is stronger than ever before, while the rise of mobile solutions has meant that an increasing number of employees expect IT to allow access to corporate information with any device – personal or company-issued – and thus further enable remote [...]
Extract . . . When a consumer product company wants to know how a new product or new marketing campaign will perform, it doesn’t rely solely on traditional market research surveys. It goes to test markets. It’s the right way to discover how the innovation will go over in real market conditions, without the risk [...]
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