Extract . . . We found out this week that spending on online advertising has overtaken telly for the first time – so no wonder e-commerce is booming and businesses of all walks – whether they are retailers, manufacturers or services providers – are looking for ways to grab a slice of the action. But [...]
Don’t pre-qualify When I moved to retail premises I took the view that every person walking through the door was a potential customer – not a time waster. How many salesman take that approach? My view then, and remains now, that they wouldn’t have walked in through the door unless they had an interest in [...]
Continue reading about The customer will tell you how to provide good service – Part 2/2
Overview A voice is an instrument. Entrepreneurs invariably overlook this. It’s a flexible instrument that can add or detract from the words being said. A voice can be intimate, angry and persuasive. It can convey frustration, happiness and surprise. So it’s critically important for the entrepreneur not only to chose the appropriate words but the [...]
Extract . . . With millions of working days lost in the UK each year, stress costs British businesses billions annually. To make matters worse, a landmark court case recently ruled that employers can be held liable for the effects of workplace stress on employees’ health. Experts believe that besides leading to falling productivity rates, [...]
Extract . . . We are all aware of the importance of maintaining a positive cashflow from month to month if we are to avoid a liquidity crisis. But there is a lot more to cashflow management than simply avoiding crises. Read more here: http://www.eaassociates.co.uk/content/business/business-finance/improving-profitability/increasing-your-cashflow.html?u=40c0aA44&m=8621
Extract . . . Optimising your work time begins with identifying the causes of wasted time and learning to avoid them. Here are some suggestions for time management. Read more here: http://www.eaassociates.co.uk/content/business/your-employees/managing-your-staff/effective-time-management.html?u=40c0aA44&m=8621
>Extract . . . A significant proportion of UK firms are looking abroad to find skilled workers in the absence of suitable job candidates at home. The latest Labour Market Outlook survey from the Chartered Institute of Personnel and Development (CIPD) found that many employers are experiencing difficulties in recruiting appropriately skilled workers from the [...]
Continue reading about >Firms recruiting overseas to close the skills gap
>Extract . . . AS a small-business owner, you may feel isolated. Without a large organization’s resources, you may long for a sounding board for your frustrations and fears or a discreet, impartial adviser with whom to discuss the tactical and strategic challenges of running a company. Read more herehttp://www.nytimes.com/2010/09/02/business/smallbusiness/02sbiz.html?_r=1&ref=small-business-guides
Continue reading about >How to Choose and Work With a Mentor
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